MASTERCLASSES AT THE NETHERWOOD ESTATE

TERMS AND CONDITIONS

Bookings are subject to the following attendance, cancellation and refund policy:

The Netherwood Estate Masterclasses, unless specifically stated otherwise in the course information, have a minimum age of 18 years. The suitability of a course or event for under 18s is at our discretion. If you would like to book an under 18 on a course: you must contact us via email before making your booking, with the age of the participant, we will confirm if the course is suitable.

Payment in full must be received before the commencement of the course/event.

We strongly recommend that you obtain appropriate travel insurance prior to placing an order for any courses to cover you in the event that you cannot attend a course for unforeseen reasons, for example due to bad weather, transport delays or cancellations, illness or bereavement. Some banks and payment cards automatically provide you with travel insurance cover – please check with your relevant insurance services provider(s) before placing an order with us. In the event that you cancel your attendance, the following terms apply:

MASTERCLASSES: 

1.        Fourteen days or less before the event – no refund or transfer.

2.        More than fourteen days but less than eight weeks – we will try & sell your space/s. If the space is sold we will issue vouchers or arrange a transfer to another course/event of the same value. An administration fee of £20 will be charged for each full-day course space, or £15 for each half-day course space. Vouchers will be valid for 12 months from date of issue.

3.        More than eight weeks but less than 16 weeks – we will issue vouchers or transfer you to another course/event of the same value. An administration fee of £20 will be charged for each full-day course space, or £15 for each half-day course space. Vouchers will be valid for 6 months from date of issue.

4.        More than 16 weeks – you may transfer your course/event to another of the same value, or receive a refund to your original payment method, at no additional cost.

5.        Friends or family are able to attend in your place. You need to provide us with 72 hr notification of the change, along with the name/s, contact number & email, dietary requirements.

6.        All requests to change course bookings must be confirmed via email.

7.        If The Netherwood Estate cancels your course then you will be offered a transfer to an alternate course date, vouchers to the value of your booking or a refund. We will not be liable for any other costs or expenses that you may incur. We recommend that all customers seek appropriate travel insurance.